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Frequently asked questions
How Do I Know I'm Getting A Quality Product?
I guarantee the quality of every item shipped by checking out reviews on the print-on-demand companies that provide them. Each is selected based on quality, production speed, and fulfillment reliability. This means that I can select which providers I use so that I can ensure the best materials and print quality for every item.
What Is Print-On-Demand?
Print on Demand (POD) is a fulfillment process that prints and ships products to customers only after a sale. This means I never have to purchase and store products that might not sell. It also means that I can create designs, set up products, and order samples to check the quality personally.
How Long Does Shipping & Printing Take?
Printing times vary from two days to a week, depending on the demand and popularity of the base product on which the design is being printed. Shipping is dependent on where the order is being shipped. Domestic shipping (within the contiguous USA) may take as little as three days once the item is printed. International shipping will take longer, depending on shipping restrictions, customs processes, and other factors beyond my control.
What If I Have A Problem With My Order?
If there is an issue with the product or shipping, please get in touch with me at timothy@timothybatesonauthor.com. If necessary, I will investigate the problem and contact the product suppliers to help resolve it. If I am unable to resolve the problem, then the option of a refund will be offered.
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